Terms and Conditions
Article 1: General
These are the General Sales and Delivery Terms and Conditions of Vadelo B.V., located at Schellingstraat 22, Etten-Leur. Vadelo B.V. is registered with the Chamber of Commerce in Breda under number 59371943.
These general terms and conditions apply to all offers, orders, and agreements of Vadelo B.V.
Article 2: Ordering and Formation of Agreement
Orders can be placed through various means: via the webshop, telephone, fax, or email. Confirmations will be sent via fax or email.
By placing an order, the buyer indicates acceptance of these terms. Orders cannot be canceled.
Vadelo B.V. reserves the right to refuse an order if incorrect information is knowingly provided, there has been default in payment, or other circumstances where Vadelo B.V. deems the financial risk too great to deliver. Acceptance of an order may therefore be subject to additional conditions, such as prepayment.
In case of providing false information or any attempt of fraud, Vadelo B.V. will report it to the police.
The agreement is established once Vadelo B.V. has accepted the order. Vadelo B.V. may not always send an order confirmation.
The buyer must review the content of the order and their details for accuracy before completing the order. Due to the speed of packing and shipping, Vadelo B.V. may not be able to make changes. Any costs resulting from incorrect information will be charged to the buyer.
Article 3: Prices & Offers
Prices are in Euros, excluding 21% VAT and packaging costs, and excluding administrative and shipping costs.
Unless otherwise agreed, orders above €500 will be delivered free of charge in the Netherlands, Belgium, and Luxembourg. A surcharge of €7.50 applies to orders to the Wadden Islands. For orders below €500, €20 will be charged for administration and shipping costs. Different conditions may apply for drop shipment deliveries.
Offers are valid until the date mentioned in the offer or while supplies last. A personalized quotation is valid for 4 weeks, unless stated otherwise in the quotation.
Vadelo B.V. can adjust its prices at any time without prior notice. Price changes do not affect already concluded agreements. Prices and offers do not automatically apply to subsequent orders. Errors and typographical mistakes are reserved.
Article 4: Delivery
Delivery for orders placed on working days before 12:00 PM generally occurs on the next working day. The delivery time is indicative and not a strict deadline.
Vadelo B.V. is obliged to adhere to this delivery time as much as possible. However, Vadelo B.V. cannot be held liable for exceeding the delivery time that was reasonably unforeseeable at the time of entering into the agreement. In such cases, Vadelo B.V. has the right to extend the delivery time in consultation with the buyer or cancel the agreement.
Vadelo B.V. has no control over delays caused by the carrier and cannot be held responsible.
If the ordered item is not in stock, Vadelo B.V. will inform the buyer.
If delivery does not occur within a period of 120 days, unless otherwise agreed, the buyer is entitled to cancel the order and reclaim any amounts already paid. In this case, already paid amounts will be credited within 30 days.
If a shipment is refused or not collected, Vadelo B.V. has the right to recover the incurred transportation costs from the buyer.
Article 5: Transport and Risk
The mode of transport, shipment, and packaging is determined by us as a prudent merchant if the buyer has not provided specific instructions. Any specific transport/shipment requests from the buyer will be executed only if the buyer agrees to bear the additional costs.
Upon delivery of the package, the buyer must sign the carrier's waybill to acknowledge receipt.
After delivery, the buyer must inspect the contents of the order. If the order is incomplete or incorrect, the buyer must contact us via email at info@vadelo.nl as soon as possible and within seven (7) working days of receipt. No shortages can be reported after this period.
All shipments are sent by Vadelo B.V. with increased liability. Therefore, the risk of damage and loss of a shipment to the buyer is borne by Vadelo B.V. After the items have been received by the buyer, the risk of damage and loss transfers to the buyer.
Article 6: Payment
Payment options are:
- Invoice
- Advance payment
- Cash on delivery (courier or our own drivers)
- Direct debit
Companies with a Chamber of Commerce registration can purchase on account. Vadelo B.V. may ask you to provide an incorporation document not older than six months. Individuals cannot buy on account.
Payments on account must be made within 30 days of the invoice date (unless otherwise agreed), in the currency invoiced, by deposit or transfer to an account designated by us.
Advance payment can be made by bank or giro. For payment by bank or giro, the payment date is considered the date of credit to Vadelo B.V.'s bank account.
Vadelo B.V. reserves the right to deviate from the buyer's chosen payment method and impose additional conditions.
In case of exceeding the payment term, the buyer is in default from the day payment should have occurred, and the buyer is liable to pay a default interest of 2.5% per month or part of a month on the outstanding amount. If payment is not made in a timely manner after the last reminder sent by Vadelo B.V., the buyer is also obliged to compensate Vadelo B.V. for incurred collection costs, including both judicial and extrajudicial costs for recovery, which are 15% of the outstanding amount, with a minimum of €27.50.
In case of exceeding the payment term, Vadelo B.V. reserves the right to cancel discounts or any agreed price reductions.
If the buyer defaults on any payment, Vadelo B.V. is entitled to suspend further agreements or terminate them.
Article 7: Reservation of Ownership
Delivered items remain the property of Vadelo B.V. until all payment obligations have been fulfilled. However, the risk regarding the already delivered items passes to the buyer upon delivery.
Article 8: Warranty
Vadelo B.V. guarantees that the delivered goods meet the usual requirements and standards that can be placed on them and are free of any defects.
For all delivered goods, Vadelo B.V. passes on the manufacturer's warranties to the buyer. The purchase receipt serves as evidence regarding the warranty. Vadelo B.V. accepts no liability for damage arising as a direct or indirect result of the use or operation of the delivered goods.
Vadelo B.V. is never obliged to pay any compensation to the buyer or others unless there is intent or gross negligence on the part of Vadelo B.V.
Vadelo B.V. is never liable for consequential or business damage, indirect damage, and loss of profit or revenue.
If Vadelo B.V., for any reason, is obliged to compensate any damage, the compensation will never exceed an amount equal to the invoice value with respect to the product or service that caused the damage.
In case the buyer has entered into an agreement through Vadelo B.V. for an extended warranty period, only the conditions applicable to that agreement will apply to this warranty.
Notwithstanding the provisions of this article, there can be no warranty in cases where wear and tear can be considered normal and in the following cases:
- If changes have been made to or on the product, including repairs not carried out with the permission of Vadelo B.V. or the manufacturer;
- If the original invoice cannot be presented, has been modified, or is illegible;
- If defects result from use that does not correspond to the intended use;
- If damage has occurred due to intent, gross negligence, or negligence.
- The buyer is obliged to indemnify Vadelo B.V. against any claim that third parties may make against Vadelo B.V. in connection with the agreement, unless the law prohibits this and the relevant damage and costs should be borne by the Buyer.
The buyer is obliged to return the product to Vadelo B.V. in order to enable proper assessment and handling of the warranty claim. If a complaint is found to be valid, Vadelo B.V. is obliged to provide an equivalent product, unless otherwise agreed.
The warranty is void if the buyer has not fulfilled the payment obligation.
Article 9: Returns
Complaints must be submitted in writing to Vadelo B.V. within seven days of receipt of the delivered goods.
After being assigned a return number, the buyer must return the order within five working days. A return shipment must always be sent registered, sufficiently franked, and securely packaged. Shipping costs are the responsibility of the buyer.
Items must be unused, complete, undamaged, and in the original packaging. Items custom-made at the request of the buyer are excluded from returns.
If it appears that Vadelo B.V. has delivered incorrectly, the costs of the return and re-delivery will be borne by Vadelo B.V. Vadelo B.V. will also organize the return itself.
Already received payments will be refunded within 30 days after receipt of the return shipment by Vadelo B.V. If only part of an order is returned, the shipping costs of the original shipment will always be borne by the buyer.
Article 10: Product Information
Vadelo B.V. takes great care in providing information about the items. However, Vadelo B.V. is not liable for incorrect specifications or other designations of the items provided by it.
Displayed images are only approximate and may differ from the actual product. Deviating images cannot be used as a basis for compensation and/or dissolution of the purchase.
Article 11: Privacy
Vadelo B.V. values the privacy of its customers. All personal data is therefore treated with care and stored securely. All applicable legal regulations for personal data are strictly followed.
Vadelo B.V. uses the personal data provided by the buyer for processing the order and, if the buyer has given permission for this, for marketing purposes.
Personal data will not be provided to third parties by Vadelo B.V. without the buyer's consent, unless necessary for payment processing.
Business data or personal data can be changed at the buyer's request.
Article 12: Disputes
Dutch law applies to these general sales and delivery terms and conditions.
Disputes will be resolved through mutual consultation as much as possible. If this is not possible within 30 days, all disputes between the parties will be submitted to the competent court in the Netherlands. The judgment of the court is binding on all parties.